FAQ’s

At Sandybrown, we’re committed to making your shopping experience simple, secure, and enjoyable. We offer a premium selection of Race Cars, Golf Carts, and Toy Cars for customers across the United States. Below you’ll find answers to the questions we receive most often. If you need additional assistance, our friendly customer support team is always ready to help.

What products does Sandybrown offer?

Sandybrown specializes in premium-quality Race Cars, Golf Carts, and Toy Cars. We carefully select products that combine durability, performance, and value to provide an excellent experience for every customer.

Do you offer free shipping?

Yes. We proudly provide free shipping on all orders within the United States. There are no hidden shipping fees.

How long does order processing take?

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

How long does shipping take?

After processing, most orders are delivered within 5–7 business days, depending on your delivery location.

Do you ship outside the United States?

At this time, we only ship to addresses within the United States.

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number so you can monitor your package throughout delivery.

Can I change or cancel my order?

Yes. If your order has not yet been processed or shipped, please contact us as soon as possible. We’ll do our best to accommodate your request.

Which payment methods do you accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Are my payments secure?

Absolutely. Every transaction is protected using industry-standard encryption and secure payment technology to keep your personal and financial information safe.

What is your return policy?

We offer a 14-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return requirements.

How long do refunds take?

Once your returned item has been received and approved, refunds are generally processed within 1–2 business days. Your bank or payment provider may require additional time before the funds appear in your account.

What should I do if my item arrives damaged or incorrect?

Please contact our customer support team immediately if your order arrives damaged, defective, or if you receive the wrong item. Include your order number and photos of the product so we can resolve the issue as quickly as possible.

What if my package is delayed or lost?

If your shipment appears delayed or cannot be located, please contact us. We’ll work with the shipping carrier to investigate and provide the best possible resolution.

Where can I find product dimensions and specifications?

Product dimensions, features, and specifications are listed on each product page. If you need additional information before placing an order, our support team will be happy to assist.

How can I contact customer support?

Our customer service team is available to answer your questions and provide assistance before and after your purchase.

Phone: +1 602 288 7227

Email: support@sandybrown.com

Address:
1 N Central Ave #115
Phoenix, AZ 85004
United States

Business Hours:
Monday–Friday, 9:00 AM–7:00 PM (USA Time)

I didn’t receive my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find the confirmation email, contact us and we’ll resend it promptly.

How quickly does customer support respond?

We strive to respond to all customer inquiries within 1 business day during our regular business hours.

Why choose Sandybrown?

Customers choose Sandybrown because we provide:

• Premium-quality Race Cars, Golf Carts, and Toy Cars
• Free U.S. shipping
• Fast order processing
• Secure payment options
• Reliable customer support
• Easy 14-day returns
• Fast refund processing
• A safe, convenient, and customer-focused shopping experience

Your satisfaction is our priority, and we’re dedicated to providing dependable products and exceptional service from the moment you place your order until it arrives at your door.